Terms of Service

1. Agreement to Terms

By accessing or using the website automationsolutions.ca (the "Website") and the services provided by Automation Solutions ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

2. Description of Services

Automation Solutions provides business process automation, AI chatbot development, workflow automation, and related consulting services (collectively, the "Services") to businesses primarily in Newfoundland and Labrador, Canada. The specific scope, deliverables, timeline, and pricing for Services will be detailed in separate service agreements or statements of work.

3. Use of Website

3.1 Permitted Use

You may use the Website for lawful purposes only and in accordance with these Terms. You agree not to use the Website:

• In any way that violates applicable federal, provincial, or local laws or regulations
• To transmit or procure the sending of any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate Automation Solutions, our employees, another user, or any other person or entity
• In any way that infringes upon the rights of others or restricts or inhibits anyone's use or enjoyment of the Website
• To introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful

3.2 Account Security

If you create an account or receive login credentials for any part of our Services, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

4. Service Agreements

4.1 Scope and Deliverables

The specific Services provided will be outlined in a separate service agreement, statement of work, or proposal (collectively, "Service Agreement"). The Service Agreement will detail the scope, deliverables, timeline, pricing, and payment terms for the project.

4.2 Payment Terms

Unless otherwise specified in the Service Agreement, payment terms are as follows:

• 50% deposit required to begin work
• Remaining 50% due upon project completion and delivery
• Payments are due within 14 days of invoice date
• Late payments may be subject to a 2% monthly interest charge

4.3 Revisions and Changes

Most projects include a reasonable number of revisions as specified in the Service Agreement. Additional revisions or changes to the project scope may result in additional fees, which will be communicated and agreed upon before work begins.

4.4 Client Responsibilities

You agree to:

• Provide timely access to necessary systems, data, and resources
• Provide accurate information and content required for the Services
• Respond to requests for feedback and approvals in a timely manner
• Ensure you have the right to use any content, images, or materials you provide to us

Delays caused by failure to meet these responsibilities may result in project timeline extensions and potential additional fees.

5. Intellectual Property Rights

5.1 Client Ownership

Upon full payment for Services, you will own the custom automation solutions, code, and deliverables created specifically for your project. However, this does not include:

• Pre-existing intellectual property, tools, or frameworks used in the development
• Third-party software, APIs, or services integrated into the solution
• General methodologies, processes, or know-how developed by Automation Solutions

5.2 Our Rights

We retain ownership of our proprietary tools, templates, code libraries, and methodologies. We reserve the right to use general knowledge, skills, and experience gained from your project in future work for other clients.

5.3 Portfolio and Marketing

Unless otherwise agreed in writing, we reserve the right to display your project in our portfolio and marketing materials, including describing the scope of work performed. We will not disclose confidential business information without your consent.

6. Confidentiality

We will maintain the confidentiality of any proprietary or confidential information you provide to us during the course of providing Services. This obligation survives the termination of any Service Agreement. If more specific confidentiality requirements are needed, a separate Non-Disclosure Agreement can be executed.

7. Warranties and Disclaimers

7.1 Service Warranty

We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards. We will use commercially reasonable efforts to ensure that delivered solutions function as described in the Service Agreement.

7.2 Support Period

Unless otherwise specified, most projects include 90 days of support from the date of final delivery. During this period, we will address and fix any bugs or issues that arise from our work at no additional cost. Support does not include new features, enhancements, or issues caused by modifications made by you or third parties.

7.3 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS:

• THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE MAKE NO WARRANTIES REGARDING UNINTERRUPTED OR ERROR-FREE OPERATION
• WE DO NOT GUARANTEE SPECIFIC BUSINESS RESULTS OR ROI FROM OUR SERVICES
• WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES, APIS, OR PLATFORMS THAT CHANGE THEIR FUNCTIONALITY

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION
• THESE LIMITATIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

9. Indemnification

You agree to indemnify, defend, and hold harmless Automation Solutions and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Website or Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content or materials you provide to us

10. Termination

10.1 By You

You may terminate a Service Agreement by providing written notice. If you terminate before project completion, you will be responsible for payment for all work completed up to the termination date, plus any non-refundable expenses incurred.

10.2 By Us

We may terminate a Service Agreement if:

• Payment is more than 30 days overdue
• You fail to provide necessary materials or cooperation
• Continuing the relationship is not commercially reasonable

11. Dispute Resolution

In the event of any dispute arising from these Terms or any Service Agreement, the parties agree to first attempt to resolve the dispute through good faith negotiation. If negotiation fails, the dispute shall be resolved through mediation before pursuing litigation. Any legal action must be brought in the courts of Newfoundland and Labrador, Canada.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on the Website with a new "Last Updated" date. Your continued use of the Website or Services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with any Service Agreement, constitute the entire agreement between you and Automation Solutions regarding the use of the Website and Services, and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: